Useful links

We hope you have found all the information that you require but if not the following links may be of assistance to you.

The Ombudsman Services: Property (OSP) were set up to resolve complaints about chartered surveying firms, surveyors, estate agents, residential managing agents and other property professionals from consumers using their services.

They are also approved by the Office of Fair Trading (OFT) as an estate agent redress scheme.

The Leasehold Advisory Service (LEASE) is an Executive Non Departmental Public Body (ENDPB) funded by Government to provide free legal advice to leaseholders, landlords, professional advisers, managers and others on the law affecting residential leasehold in England and Wales. provides information, advice, products and services to flat owners and residential management companies. They also issue a quarterly magazine available via their website or if requested a hard copy can be posted to you.

The Citizens Advice Bureau deliver advice services from over 3,500 locations nationwide. They provide free, confidential and impartial advice to everyone on their rights and responsibilities. They aim to improve the policies and practices that affect people’s lives. They value diversity, promote equality and challenge discrimination.